Terms and conditions

  1. 1. Definitions

    1. 1.1 Throughout these Terms and Conditions (T&Cs) “We”, “Our” and similar personal pronouns means StarterMotorAlternator.com (full details are set out above) and “You” and similar pronouns means the customer who places an order.
    2. 1.2 The expressions in Column 1 of the table below have the meanings set out opposite in Column 2
    3. 1.3 Expressions which are nouns will be construed in the same way where they are used as verbs (and vice versa)

      Expression Meaning
      Contract The contract you enter into when you order Goods via our Website, which incorporates these T&Cs
      Delivery Delivery takes place on the date and time at which you receive the Goods at the address notified by you as shown on any delivery receipt that you are asked to acknowledge by the carrier
      Goods The starter motors, alternators or other equipment specified in an order
      Original Parts Any starter motors, alternators or other equipment that are intended to be replaced by the Goods and that we agree you can return to us under clause 3
      Price The total price for the Goods published on the Website
      T&Cs These Terms and Conditions
      Warranty That (i) the Goods will correspond with their description (ii) the quantities specified in the order will be Delivered and (iii) the materials and workmanship used in the manufacture of the Goods will not be defective
      Website The website at www.startermotoralternator.com

    4. 2. Formation of the Contract and Cancellation Rights

      1. 2.1 You can order the Goods by any of the means published on the Website.
      2. 2.2 We can’t promise that the prices on the Website will always be accurate and the fact that we have published those prices does not constitute an offer to supply Goods at those prices. If we discover an error after you order the Goods we will advise you as soon as possible and you can choose to continue with the order at the revised price or cancel.
      3. 2.3 Except in any case of a pricing error on the Website as described in clause 2.2 the Contract becomes binding on the date and time that we send you our order confirmation by automated e-mail
      4. 2.4 Where Goods of a particular description become unexpectedly unavailable or subject to delay we will advise you as soon as possible and will use reasonable efforts to offer you a revised delivery date substitute similar Goods, which you are free to accept or not. If you do accept substitute Goods but then exercise your right to cancel under clause 2.5 we will refund the cost of any return delivery charges you incur
      5. 2.5 You have the right to change your mind and cancel the Contract at any time within 14 working days of the date of you receive the Goods by notifying us of this by e-mail, fax or by posting to (or leaving at) the address set out on the Website. Unless the circumstances described in clause 2.4 apply you must pay the return delivery charges set out on the Website. If you cancel the Contract you must also be available to hand the Goods (re-packed securely in their original or adequate alternative packaging) to the carrier on the date and time that we arrange with you

    5. 3. Payment and Original Equipment

      1. 3.1 You can pay for Goods by any of the mechanisms shown on the Website (StarterMotorAlternator.com)
      2. 3.2 If we notify you at the time you place your order you can return Original Parts to us for recycling. In such a case a recycling credit will be set out in our order confirmation in respect of the Original Parts that correspond to the Goods
      3. 3.3 We will pay the recycling credit to the payment account used when you ordered the Goods once we have received the Original Parts provided they are (i) received within 30 days of the date of Delivery of the corresponding Goods and (ii) in a good enough condition so as to be suitable for recycling

    6. 4. Delivery

      1. 4.1 Risk of loss in the Goods passes to you on Delivery
      2. 4.2 You must check that the Goods match the descriptions and quantities in the order, match the specification of the equipment that they are intended to replace and are not damaged or defective. If you are in any doubt about whether or not the Goods match the specification of the equipment that they are intended to replace you should contact us before attempting to fit the Goods and in no circumstances should you attempt any alterations to the Goods
      3. 4.3 Any Goods which do not match their description or quantity or, on reasonable inspection, are alleged to be damaged or defective, must be noted on any delivery document at the time of delivery and signed by you and written notice of the loss, damage or defect must be notified to us within 14 working days (Monday to Friday) of the date of Delivery
      4. 4.4 We are not responsible for damage to the Goods caused by defects in any equipment to which they are attached
      5. 4.5We are not liable for damaged or defective Goods unless:
      6. (i) In the case of damage or defect that ought to be apparent following reasonable inspection you: (a) have notified the alleged damage or defect in accordance with clause 4.3; (b) retain the Goods (and their packaging) and (c) make them available to us for inspection
      7. (ii) In the case of damage or defect not apparent following reasonable inspection: you (a) have notified the damage or defect within 14 working days of the same becoming known to you and, if practical, you (b) retain the goods (and their packaging) and (c) make them available to us for inspection

    7. 5. Warranty

      1. 5.1 We promise that the Goods will conform to the Warranty. Our entire liability to you under the Warranty is to replace or repair the damaged or defective Goods (at our discretion). The Warranty does not apply if the damage or defect is caused by your misuse, neglect, accident or wear and tear
      2. 5.2 You are responsible for ensuring that the Goods are suitable for your requirements and any advice or guidance we may provide about the selection of Goods (i) relies on information from our suppliers or other third parties (ii) is given free of charge in good faith and (iii) does not constitute any representation about the suitability of the Goods
      3. 5.3 Nothing in this clause 5 or in any other term of this Contract applies to limit or exclude (i) your statutory rights (ii) our liability to you for loss resulting from death or personal injury (iii) breach of statutory conditions as to title or (iv) fraudulent misrepresentation

    8. 6. General

      1. 6.1 We can terminate the Contract immediately (i) on notice if the Contract becomes impossible to perform because of any cause beyond our reasonable control or (ii) on notice in relation to any part of the Goods if any information given by our suppliers which we relied on turns out to be inaccurate to the extent that it becomes unprofitable for us to supply those Goods to you
      2. 6.2 The provisions of clauses 5 and 6 survive termination of the Contract whatever the reason for termination
      3. 6.3 If any of the terms of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law
      4. 6.4 The Contract and any document expressly referred to in it represents the entire agreement between the parties and supersedes any prior agreement, understanding or arrangement whether oral or in writing
      5. 6.5 Neither party has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations prior to entering into the Contract except as expressly stated in the Contract or any document expressly referred to in it
      6. 6.6 Neither party has any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the Contract (unless such untrue statement was made fraudulently) and a party’s only remedy shall be for breach of Contract.
      7. 6.7 No term of the Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract but this does not affect any right or remedy of a third party which exists or is available apart from under that Act
      8. 6.8 The Contract and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to determine any dispute or claim

    9. 7. Shipping and Returns

      1. The information contained in Section 7 of these Terms and Conditions is also available here: Shipping & Returns
      2. 7.1 Pricing and Service We employ reliable courier services to ensure that our packages get to where they are intended safely, securely and on time. We offer free standard next week-day shipping to most parts of the UK excluding some offshore and remote areas. Shipping costs to countries other than the UK can be found during the checkout process. All orders are tracked. You will receive your tracking number once your order has been dispatched
      3. 7.2 Returns Any returns should be sent via recorded delivery and be packaged well to ensure that the items are not damaged in transit. We have the right to deny a return or charge a re-working or re-stocking fee if we believe the item has been damaged due to neglect or tampered with by the customer. Please contact us at sales@startermotoralternator.com for further details and a returns reference number
      4. 7.3 Cooling off period (distance selling regulations) If for any reason you change your mind about an order you must notify us within 14 days of receiving the order and return no later than 30 days from making the request. The item must be unused, unfitted, and complete. This is in effect from the day you receive the order. This excludes any custom special order items. The customer is liable for the cost of return postage for return requests of this nature
      5. 7.4 Guarantee/Warranty If for any reason your item was damaged in transit during shipping from us, is genuinely faulty (this will have to be determined by both parties, the supplier and customer), or is simply the wrong item. You must notify us within 14 days of receiving the order and return no later than 30 days from making the request. This is in effect from the day you receive the order. We are liable for the cost of return postage for return requests of this nature. A wrongly fitted part which has resulted in damage will not be liable for refund. This will be determined by both parties (customer and supplier, please see Terms and Conditions for more details). We guarantee you will receive a premium product, fully tested and free from defect (See Returns section (7.2) in the event this guarantee has not been met). We do not sell low quality or import products. All our products are made with high quality components and match or exceed original equipment manufacturer specifications. However, if anything does happen, your item will be under warranty from the day you receive the order. This is a standard 2 year warranty. If for any reason your unit fails within that time and it can be determined that the failure was a result of normal use and not a fault with the vehicle and/or incorrect fitment which has resulted in a damaged product, the product can be returned to us. If an item fails within the warranty period, the item needs to be returned back to us for inspection at your cost. The item will be tested by us and either repaired and returned or replaced at our cost. If the item is deemed to be faulty then any postage costs incurred to return the item would also be refunded providing the item has failed due to manufacturing defect and not a fault with the vehicle and/or incorrect fitment which has resulted in a damaged product. NO labour charges or expenses incurred for installing or removing this part will be covered. If the item you send back to us is found to be working, you will be contacted and advised accordingly. In the case that a product is supplied with a ‘Return to Supplier Warranty’, any products sent back under warranty in the 2-year warranty period will be sent back to the supplier for a warranty test & report. The product will then be bench tested to OE specification and stripped down to determine the cause of premature failure. If this product is inspected and found to be working in the test report, or has not failed due to a manufacturing defect, this will be rejected for credit. In this situation we reserve the right not to replace or refund your order. There will be a technical note included in the box with your order advising of this. However, we always try our best and be as understanding of the situation as possible and will try our best to come to an agreement with the supplier in the best interests of the customer. In addition, a postage fee of £10 may be payable to have the item sent back to you, due to misdiagnosis. Alternatively you can arrange your own collection. By purchasing this part, you are agreeing to our warranty terms.

    10. 8. Refunds

      1. More information about our Returns & Refund Policy is available here: Returns & Refund Policy

    Registered Number 2871459
    Unit 2
    Sancorp Business Park
    West Yorkshire
    BD3 9TJ
    VAT Number GB607204474
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