Shipping and Returns

Shipping Pricing and Service

The information contained on this page is also available in Section 7 of our Terms and Conditions available at http://www.startermotoralternator.com/terms-and-conditions.

We employ reliable courier services to ensure that our packages get to where they are intended safely, securely and on time. We offer free standard next week-day shipping to most parts of the UK excluding some offshore and remote areas.

Shipping costs to countries other than the UK can be found by using the shipping checker above as well as during checkout.

All orders are tracked. You will receive your tracking number once your order has been dispatched.

Returns

Any returns should be sent via recorded delivery and be packaged well to ensure that the items are not damaged in transit.

We have the right to deny a return or charge a re-working or re-stocking fee if we believe the item has been damaged due to neglect or tampered with by the customer.

Please see our Terms and Conditions for more details on anything contained in this section. http://www.startermotoralternator.com/terms-and-conditions

Please contact us at returns@startermotoralternator.com for further details and a returns reference number.

Cooling off period (distance selling regulations)

If for any reason you change your mind about an order you must notify us within 14 days of receiving the order and return no later than 30 days from making the request. The item must be unused, unfitted, and complete. This is in effect from the day you receive the order. This excludes any custom special order items. The customer is liable for the cost of return postage for return requests of this nature.

Guarantee/Warranty

If for any reason your item was damaged in transit during shipping from us, is genuinely faulty (this will have to be determined by both parties, the supplier and customer, please see Terms and Conditions for more details), or is simply the wrong item. You must notify us within 14 days of receiving the order and return no later than 30 days from making the request. This is in effect from the day you receive the order. We are liable for the cost of return postage for return requests of this nature.

A wrongly fitted part which has resulted in damage will not be liable for refund. This will be determined by both parties (customer and supplier, please see Terms and Conditions for more details).

We guarantee you will receive a premium product, fully tested and free from defect (See Returns section in the event this guarantee has not been met). We do not sell low quality or import products. All our products are made with high quality components and match or exceed original equipment manufacturer specifications.

However, if anything does happen, your item will be under warranty from the day you receive the order. This is a standard 12 month warranty. If for any reason your unit fails within that time and it can be determined that the failure was a result of normal use and not a fault with the vehicle and/or incorrect fitment which has resulted in a damaged product, the product can be returned to us. Please see the warranty information provided with the product for exact details. Warranty information supplied with a product overrides this general warranty information. The customer is liable for the cost of return postage for warranty requests, unless it is determined that a serious manufacturing fault is the reason for the failed product.

Registered Users Only: