Returns RMA terms and conditions

New part return

• Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.
• Only goods returned in the same condition in which you receive them qualify for a refund, you have no entitlement to a refund if the goods returned have been used and where applicable have removed the red anti tamper security tag.
• All goods purchased via our website or mail order will only be credited back to the original payment method.
• You must ensure that the return part is well packaged to avoid any damage in transit from you.

Warranty

• All products are supplied and guaranteed by the manufacturer in accordance with manufacturers specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.
• In the event of a warranty return, you must notify us in writing and by completing a return procedure online detailing the fault and vehicle details.
• You must return the goods to us for inspection by the manufacturer. The manufacturers report will be final and we shall have no further liability to you.
• You will allow reasonable opportunity for claims to be investigated by us/the manufacturer prior to any replacement, refund or credit being issued and where required provide additional information and or goods for inspection if requested by us or the manufacturer.
• We will have no liability to you in respect if any defect arising from wear and tear, wilful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow any fitting instructions supplied with the part.
• Warranties provided are non-transferable and apply only for the original customer.
• The warranty starts from the date of delivery, if we replace the goods within the warranty period, the warranty does not start again, and you will only benefit from the remaining warranty period.
• Under no circumstances will we accept liability to you in respect of costs incurred such as: (but not limited to) loss of earnings, travel expenses, recovery costs, damages etc.
• You must ensure that the return part is well packaged to avoid any damage in transit from you.

Cashback old part return

• The cashback offer will only be refunded providing the item being returned is in a condition that enables it to be remanufactured.
• This excludes any incorrect, broken, incomplete or dismantled parts that are returned.
• The cashback offer will only be credited back to the original payment method of the initial order.
• You must ensure that the return part is well packaged to avoid any damage in transit from you.